Refund policy

This refund policy applies to all purchases made through the online store Regal Dining DOO Belgrade.

1. GENERAL INFORMATION

  • Refunds are only possible in accordance with the rules stated in this document.

  • The refund is made exclusively to the payment card with which the payment was made.

  • The deadline for processing refunds is 7 working days from the moment of approval of the request.

2. RIGHT TO A REFUND

The customer can exercise the right to a refund in the following situations:

  • If he receives a defective or damaged product.

  • If the delivered product does not match the description on the website.

  • In case of technical problems that prevent the use of the product.

3. REFUND REQUEST PROCEDURE

To apply for a refund, you must:

  1. Send email to [email protected] with the following data:

    • Order number

    • First and last name

    • Contact phone number

    • Reason for request

    • Photos of the damaged product (if applicable)

  2. Our team will review the request and contact you within 2 working days.

  3. If the request is approved, the refund will be made within 7 working days.

4. REFUND LIMITATIONS

  • Refunds are not possible for products that have been used or opened, except in the case of a defect.

  • Refunds are not possible for orders placed incorrectly by the customer.

  • Refunds are not possible if the customer has missed the deadline for submitting the request.

5. CONTACT INFORMATION

For any additional information regarding refunds, you can contact us via email [email protected] or by phone +381 62 668 845.

This refund policy was last updated on 12/12/2024.