These security recommendations are intended to protect your data and ensure safe use of the online store Regal Dining DOO Belgrade.
1. PROTECTION OF USER PRIVACY
In the name of Regal Dining DOO Belgrade, we are committed to protecting the privacy of all our customers. We only collect data necessary for business and providing quality customer service, and the data is processed in a legal and transparent manner.
Data collected includes:
• Personal data such as first name, last name, email address, phone number and address.
•Technical data such as IP addresses and cookies, which enable the site to function optimally.
Collected data is used for:
•Processing orders and providing services.
• Sending promotions and marketing notifications (with user consent).
• Analysis and improvement of user experience.
All customer data is they keep it strictly and are available only to employees who need the data to perform their work.
The buyer has the right to:
• Withdraw your consent to marketing activities at any time.
• Opt out of the mailing list or refuse to participate in marketing campaigns.
•Request access to your data, correction, deletion or data transfer.
• Limit the processing of your data.
All employees Regal Dining DOO Belgrade (and business partners) are responsible for respecting the principles of privacy protection.
2. PROTECTION OF PERSONAL DATA
•Never share passwords and personal data with third parties.
•Use strong passwords with a combination of upper and lower case letters, numbers and special characters.
•Regularly update passwords to further protect your accounts.
3. DATA PROTECTION ON FINANCIAL TRANSACTIONS
•Our store uses 3D Secure protection for secure transactions.
• All payment transactions are carried out via OTP bank payment gateway, which uses the highest security standards.
•When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form.
•Payment card information is not available to our system.
•Never enter payment card information on sites that are not secured HTTPS protocol.
4. SECURITY AND FRAUD AVOIDANCE
•Be awake. Be careful with email messages. that ask for personal data - Regal Dining DOO Belgrade never asks for your passwords or card information via email.
•Do not open suspicious links or contributions from unknown sources.
•If you notice suspicious activity on your account, contact us immediately.
5. USE OF PUBLIC NETWORKS
•Avoid shopping via public Wi-Fi networks, because they can be insecure.
• If you are using a public network, it is recommended to use it VPN service for extra protection.
6. MAINTAINING THE SECURITY OF YOUR ACCOUNT
•Regularly check transaction reports in your bank account.
•Log out of your account after completing the purchase, especially if you use public or shared computer.
•Use updated antivirus and firewall protection on your devices.
7. REFUND OF FUNDS PAID
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or fully, Regal Dining DOO Belgrade is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dinacard payment methodsThis means that at the request of the seller, the bank shall refund the funds to the account of the payment card user.
8. ACCEPTANCE OF PAYMENT CARDS
We accept all valid payment cards:
✅ MasterCard
✅ Master
✅ Visa
✅ DinaCard
9. CURRENCY CONVERSION
All payments will be made in local currency of the Republic of Serbia - dinar (RSD).
For informative display of prices in other currencies it is used middle exchange rate of the National Bank of Serbia.
The amount charged to your payment card will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction.
❗ As a result of this conversion, there is a possibility of a slight difference between the original price listed on our site and the one you can see on your payment card statement. Thank you for your understanding.
10. CONTACT INFORMATION
If you notice any irregularities or suspect misuse of data, contact us immediately via:
📧 Email:fittproteam@gmail.com
📞 Phone: +381 62 668 845
These safety recommendations were last updated on 12/12/2024.