{"id":10,"date":"2025-05-13T22:03:34","date_gmt":"2025-05-13T22:03:34","guid":{"rendered":"https:\/\/fittproteam.com\/?page_id=10"},"modified":"2025-05-15T13:59:25","modified_gmt":"2025-05-15T12:59:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/fittproteam.com\/en\/politika-povracaja-sredstava\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1d69ff e-flex e-con-boxed e-con e-parent\" data-id=\"2a1d69ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e24ff11 elementor-widget elementor-widget-text-editor\" data-id=\"6e24ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><\/p>\n<p>This refund policy applies to all purchases made through the online store <strong>Regal Dining DOO Belgrade<\/strong>.<\/p>\n<div><hr \/><\/div>\n<h3><strong>1. GENERAL INFORMATION<\/strong><\/h3>\n<ul data-spread=\"false\">\n<li>\n<p>Refunds are only possible in accordance with the rules stated in this document.<\/p>\n<\/li>\n<li>\n<p>The refund is made exclusively to the payment card with which the payment was made.<\/p>\n<\/li>\n<li>\n<p>The deadline for processing refunds is <strong>7 working days<\/strong> from the moment of approval of the request.<\/p>\n<\/li>\n<\/ul>\n<div><hr \/><\/div>\n<h3><strong>2. RIGHT TO A REFUND<\/strong><\/h3>\n<p>The customer can exercise the right to a refund in the following situations:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>If he receives a defective or damaged product.<\/p>\n<\/li>\n<li>\n<p>If the delivered product does not match the description on the website.<\/p>\n<\/li>\n<li>\n<p>In case of technical problems that prevent the use of the product.<\/p>\n<\/li>\n<\/ul>\n<div><hr \/><\/div>\n<h3><strong>3. REFUND REQUEST PROCEDURE<\/strong><\/h3>\n<p>To apply for a refund, you must:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>\n<p>Send email to <a><strong>fittproteam@gmail.com<\/strong><\/a> with the following data:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Order number<\/p>\n<\/li>\n<li>\n<p>First and last name<\/p>\n<\/li>\n<li>\n<p>Contact phone number<\/p>\n<\/li>\n<li>\n<p>Reason for request<\/p>\n<\/li>\n<li>\n<p>Photos of the damaged product (if applicable)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Our team will review the request and contact you within <strong>2 working days<\/strong>.<\/p>\n<\/li>\n<li>\n<p>If the request is approved, the refund will be made within <strong>7 working days<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<div><hr \/><\/div>\n<h3><strong>4. REFUND LIMITATIONS<\/strong><\/h3>\n<ul data-spread=\"false\">\n<li>\n<p>Refunds are not possible for products that have been used or opened, except in the case of a defect.<\/p>\n<\/li>\n<li>\n<p>Refunds are not possible for orders placed incorrectly by the customer.<\/p>\n<\/li>\n<li>\n<p>Refunds are not possible if the customer has missed the deadline for submitting the request.<\/p>\n<\/li>\n<\/ul>\n<div><hr \/><\/div>\n<h3><strong>5. CONTACT INFORMATION<\/strong><\/h3>\n<p>For any additional information regarding refunds, you can contact us via email <a><strong>fittproteam@gmail.com<\/strong><\/a> or by phone <strong>+381 62 668 845<\/strong>.<\/p>\n<div><hr \/><\/div>\n<p>This refund policy was last updated on 12\/12\/2024.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ova politika povra\u0107aja sredstava odnosi se na sve kupovine izvr\u0161ene putem internet prodavnice Regal Dining DOO Beograd. 1. OP\u0160TE INFORMACIJE Povra\u0107aj sredstava je mogu\u0107 samo u skladu sa pravilima navedenim u ovom dokumentu. Povra\u0107aj se vr\u0161i isklju\u010divo na platnu karticu kojom je izvr\u0161eno pla\u0107anje. Rok za obradu povra\u0107aja je 7 radnih dana od momenta odobrenja&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/fittproteam.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}